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Why Outsource To A Managed IT Service Provider?

If you’re interested in learning more about the benefits of outsourcing to a managed IT service provider, then this article’s for you!

Top-Tier Support
One of the main benefits of outsourcing your IT support services to an external provider is the access you have to an expert technician. Managed IT service providers on the Sunshine Coast like CANE only hire staff with extensive training, qualifications, and experience in information technology.

This ensures that they have the skill set needed to assist with IT networking, strategic planning, cybersecurity, and any technology required to support your day-to-day business operations like email services, and remote file sharing. Therefore rather than spending time trying to source a single and separate IT specialist for each of your needs, when your IT is managed by a single service provider they have the experts at hand to manage a variety of IT requirements like server supply and install or security.

Not only does investing in a managed IT service provider ensure that you are getting the best support possible, but it also allows you to use the newest and most effective technology on the market.

CNAE has experience with system implementation and maintenance – we can help you get connected with the best platforms quickly and effectively.

More Effective Than Hiring Your Own Employees
Managed IT service providers can often be more viable than hiring your own in-house IT employees. It doesn’t matter whether you have a large operation or a small team – running an IT department in-house is expensive and takes time to develop. These aspects are simply not options for people running smaller businesses.
Additionally, an IT service provider may also be able to give your company insights that an in-house team may not have realised. Our experts have dealt with many different IT problems across various industries and are always training with the latest technology.

When you partner with CNAE, we’re here to help keep your company going without breaking the bank. We can customise service packages and tailor them to your unique business needs. The goal is to find the perfect balance of cost-effectiveness and practicality for you and your business!

As a result, we can provide you with better service and a cost-effective solution compared to having an employee who has only dealt with minor technical problems in your organisation.

On-Site Service Is Still Available
You may be thinking that Sunshine Coast managed IT services sound great, but you still need someone on-site to help you run your systems. At CNAE we’re happy to report that we offer both internal and external support to our customers.

Why? Well, we understand that although many problems can be resolved remotely, certain tasks and projects require on-site support, like repairing hardware. We offer flexibility with our services; because we have a great understanding of information technology and know that often the solution involves us becoming a little more hands-on in order for your business needs to be met.

24-Hour Network Monitoring
24-hour network monitoring is an additional benefit of using a managed IT service provider.

IT networking services include systems that will remotely monitor your network and systems at all times, so you can focus on running your business. CNAE will provide you with the peace of mind that your IT needs including updates and maintenance are taken care of by the experts.

Choose CNAE As Your Managed IT Services Provider
CNAE is the leading managed IT service provider on the Sunshine Coast.

Customer satisfaction is our top priority, and we offer software and hardware solutions to meet all of your technology and cybersecurity needs. Our goal is to minimise network disruptions and provide fast solutions so you can focus on your business.

We strive to deliver innovative tools and tech to address complex business applications.

Are you ready to have your IT services managed by the professionals? Then call us today and let’s get started.

Caboolture IT Services

In today’s world, most businesses are dependent on technology and systems to remain operational. Finding the right Caboolture IT services is important, which is why we created this guide to help.

Keep reading to learn more about how managed IT services can help sunshine coast businesses succeed!

What is Managed IT Support?
First, let’s define managed IT support. IT support is a solution where a third-party service provider manages the entire technology infrastructure for your business. Typically, this means that they will be available to help you at all times with everything from fixing broken hardware to managing email systems and remote servers.

Think of it as a completely outsourced IT department. Rather than calling a company to help you when you need it, a managed IT support team will be there at all times to help you strategically incorporate technology into your business.

Since Caboolture IT services involve all aspects of information technology relating to your business, they also provide proactive support. For example, they may work with your teams to identify issues before they happen so that you can minimise downtime and boost process efficiency.

Managed IT services also work to align the goals of your IT team and the rest of your organisation. Companies like CNAE are incentivised to help your organisation achieve its goals because, if you’re successful, so are they!

Similarly, this type of IT support allows you to obtain the benefits of custom solutions. CNAE works alongside your business, so they understand how custom software will give your business a competitive advantage.

What Makes an IT Company Great?
Now that you have an idea of what managed IT support is, it’s time to narrow down which partner to work with. IT networking requires a high level of expertise, and working with a local Caboolture IT service will allow you to focus on running your business instead.

So, what should you look for in a company that provides managed IT services, and what makes an IT networking firm great?

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IT Support Services Kawana

IT services are essential for any business, large or small. At Kawana, CNAE is your go-to IT support service provider. We offer everything from managed platforms with real-time monitoring to break-fix services!

Before you hire a firm for your technology needs, you may be thinking, what should I look for in an IT company?

This guide will help you understand everything that a good IT service provider should do:

Company Culture is Important
When you start looking at different IT service providers, we suggest you do some research into the culture of each company. Company culture is important because it sets the foundation for how the business will interact and communicate with you. It defines their values from a personal and professional perspective and guides every aspect of their business.

When it comes to IT networking, you need to work with a business that puts the customer first and whose culture allows the technicians to build a personal relationship with you. After all, the more they know about your business, the better IT support services they will be able to provide.

So, what is the culture like at CNAE?

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IT Support Services Caloundra

There are several things you should look for when hiring a company for IT support services and this article will detail some of the must-haves so you can be confident when you decide to work with CNAE for your IT Services in Caloundra!

Short Notice Availability
IT problems always seem to happen at the most inconvenient times – which is why your IT networking provider needs to be available on short notice to resolve your issues! Large companies often require you to jump through hoops like submitting service tickets and entering a queue for someone to reach out to you however, time is not a luxury when your business depends on it.

At CNAE, we are real, local technicians in Caloundra who are just a phone call away. We do not have any offshore consultant or long wait times because we know how important it is for your business to have IT services delivered immediately and at the highest standards!

Since we are based locally, we provide customised support and will always have the capacity to serve our clients when they need us most. You’re our top priority, and we’ll work hard for and with you, to make sure that your issues are resolved in a timely manner.

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IT Support Services Maroochydore

CNAE is your local IT services company in Maroochydore. We provide everything you need in terms of computer network management, from disaster recovery to tailored solutions that you can implement in your business each day.

Wide Range of Network Management Services
When you operate a business, your computer network system needs to run seamlessly. This is why we provide complete project management services, from full implementation to network design and relocations.

Running your business is your top priority and ensuring that your computer network is operating efficiently and effectively is ours. We will help you coordinate with third-party contractors, engage with vendors, and manage the entire project for you from start to finish.

By partnering with CNAE for your IT services in Maroochydore, you can sit back and have confidence that your network will be transported and installed quickly and correctly so you can get your business back up and running!

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IT Support Services Mooloolaba

If you are looking for IT services in Mooloolaba, look no further than CNAE. At CNAE we offer IT support services for all of your computer network needs – whether you need a contract that includes break-fix with monitoring or fully-managed and monitored cloud networks, we have you covered!

Reliable, Personal IT Service
When you are looking for IT support services we understand that it can be a daunting task, the goal is to find a partner that will support your business, so you concentrate on running it. This is a top priority for us, so we will assign you a dedicated IT networking professional that will get to know you and your business operations in-depth.

This personal relationship eliminates the frustrating cycle of having to repeat the same information to a new person each time. It also ensures that the advice you receive is crafted with your unique business requirements in mind – every time.
Our top-tier business support services are designed to help you create a clear technology strategy and implement it. Technology optimisation is key, and we will work alongside your business to leverage IT services to take your business to the next level and keep you operational at all times.

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What Makes CNAE’s IT Support Services Suite Better Than the Rest?

At CNAE, we understand that business is dependent on the reliability of IT infrastructure, software and broadband coverage. Based on the Sunshine Coast and a provider for businesses Australia-wide, we offer a complete suite of IT support services customised specifically to your business’s needs!

1. We monitor your network and keep your business running.

We supply quality hardware for specific software and services – then support them so your business can run smoothly. We also offer monthly maintenance checks at set prices that carry out a set list of tasks to keep client systems healthy and up to date. Any potential issues about to occur are fixed and covered by the monthly rate, allowing you to get back to work without worrying about whether your system can handle it!

2. We offer Sage consulting and implementations.

Our Sage 300 consultants live and breathe business-computing solutions and specialise in enterprise accounting IT. Through customising Sage to function like clockwork for you, we help reduce costs and boost productivity with fast, integrated accounting and financial management software.

We also streamline entire purchasing processes from order to delivery and create detailed, accurate records of every purchase made to enable full control over inventory. Powerful and flexible tools improve financial reporting and compliance for even better business intelligence and higher ROI.

3. We assist with the supply of broadband services.

We work with local Australian companies to provide a variety of connectivity solutions tailored to your needs.

CNAE works with businesses who expect their IT to be delivered seamlessly and to the highest standards. Here’s what makes us better than the rest!

You don’t have to wait!

We believe in cultivating relationships with our clients, which is why you will always have a single point of contact whenever you talk to CNAE. Having a personally dedicated technician means you never have to ask the same question or tell the same story more than once. They just get it!

We’re local!

We’re real, local people working hard on the Sunshine Coast to protect your data and help with your problems. We’re not offshore consultants, but rather a phone call or car ride away!

We get it! Unlike our competitors, we offer customised support. We will always have the capacity

The Importance of Medical IT Support

outsource it management - computer management

Why Should I Upgrade and Secure My Medical Network When It Seems to Work Fine?

When it comes to your business, maintaining your IT infrastructure and security is essential in protecting your staff, clients and patients information. An upgraded network and secure system go a long way in the unfortunate event that something happens to your system. Monthly maintenance and regular preventative measures are a step towards keeping hackers and malware at bay. Especially where your business manages confidential information in particular medical and accounting records it’s imperative to have a medical IT network system in place that is as secure as possible.

Here’s why it’s so important to upgrade and secure your medical computer network.

1. Increased security

Staying up to date with your computers antivirus and malware protection is crucial in protecting you from cyberattacks and hacks, by utilising industry leading Security products such as WatchGuard and Trend Micro.

2. Increased production

A good computer network improves work output, saves time and reduces upkeep. An upgraded system works harder, processing workloads quicker and handling more resources and cloud-based applications.

3. Allows employees to work from home

During current times many employees started working from home, and have remained home as restrictions ease. The tools needed to process and communicate with staff, clients, and patients can overwhelm an older system and often require more

up-to-date hardware. Upgrading allows employees to work from anywhere efficiently.

4. Decreased cost

Though upgrading may sound expensive, it is costlier in the long run to maintain an ageing system. Upgraded software / hardware maintained by a specialised group of engineers pays for itself!

Why is it important to secure your network?

A well-placed and timely attack on your IT network systems can be the difference between a business that securely deals with valuable documentation and a business that falls into non-compliance and loss of productivity.

To implement network security, our specialists utilise tried and tested methods to reduce the risk of data loss, theft and sabotage. Working in a medical practice, dentist or aged home facility means your employees have to deal with copious amounts of confidential information. Hackers, ransomware and viruses target all systems. The older your infrastructure, the more vulnerable you become.

If you’re interested in keeping your employees and patients safe from hackers, malware and virus attacks, change your IT support company to CNAE. We take a proactive approach!

Optimising Your Productivity When Working Remotely From Home

At CNAE we are committed to ensuring our clients and their customers are as safe as possible while the Coronavirus pandemic continues. With the rush to get staff working remotely from home, some companies have found that they are not setup, ready to login remotely and have their staff start working effectively.
It is imperative that teams can work collaboratively during these new distancing measures and for business to continue to operate as normal two major areas are the key to making it a success. The ability for quick and secure access to all work tools and instant communication between teams and staff.

Remote working practices for a lot of companies is not unusual, businesses have been operating and outsourcing IT services for a long time, however, for some of our clients this is all very new and at CNAE we are here to help you.

Productivity has very little to do with a physical presence in an office, it’s more about having effective tools and communication systems in place that allow for full-time remote work to be achieved.
So, what tools does your company need to run your staff effectively?

Communications tools, business productivity software, physical home office tools, security tools and mental wellness for starters. Below we have detailed a few important points in how to create a successful working environment from home with your staff whilst also being productive and safe.

Communication
It’s a good idea to organise daily check-in calls, even if it’s just for 10 minutes. Online calendars should include all meetings, calls, and of course offline work. Try and respond to emails and calls as soon as you can, if you cannot respond straight away, try and make sure it’s within a reasonable timeframe, 2hrs is a good benchmark.

Touch base with your team via video chat at least once a week to have that personal interaction that emails cannot give you when working remotely in long periods of time. It will also help keep up morale and a positive mental state.

Business productivity and monitoring
Time management tools can help to keep track of your entire workforce and make sure that everyone is working productivity.

There are many great productivity tools on the market today and they all work a little differently. Sometimes it’s hard to find one that will do everything you need it too. If you want to work out the best tools for your workplace you may find Microsoft Teams for collaboration and Microsoft remote servers for remote access to company databases and files are some of the ones we can recommend at CNAE

Setup of your home office
You can purchase a laptop and a wireless keyboard and mouse and additional monitors so you have more screen space and ergonomically you are more comfortable and productive.

Remote security for staff
Making sure you are setup remotely with the right security in place to protect your data, which means setting up the remote connection to your company office network or sharing files in the cloud.
Businesses can install virtual private networks (VPNs) for each computer. Staff should also change WIFI passwords at home regularly and make them more complex than they would normally have them, especially if dealing with personal client information via the cloud.
All staff should be made aware of online scams, particularly around COVID-19 and you should remember to lock and shut down computers when you are not working on them.

Mental wellness
A major setback to home working environments is keeping up employee morale when there is little to no connection to others. Mental and physical health of your employees must be a priority. Not only does a walk around the block keep you active it also can make you more productive at your work. Schedule a weekly walk with your staff around the block or schedule a stretch and zoom session with your staff.

Finally, during these times, it is a great opportunity to review your support services and make sure you are receiving the best IT support and cost efficient solutions. Your company’s success depends on the successful implementation of all of the above! So, make sure you have the right company to support you.

The Benefits Of Computer Network Monitoring

What is computer network monitoring? Network monitoring systems identify suspicious traffic on your system, and alert you of any data breaches or threats to your system. Your computer network is continuously monitored and updated, so that any issues that arise are fixed as soon as they appear. Which means your business has minimum to no downtime and you can continue with daily operations without any worries.

CNAE are a Sunshine Coast IT and computer network services leader with the technology to keep your business network safe and secure. CNAE offer different levels of computer network monitoring to help different types of businesses, such as break-fix monitoring, preventative maintenance and full service management. In our experience, small business owners are the most vulnerable because they don’t have the time, resources or expertise to properly manage their IT environment.  Engaging CNAE is like having your own IT staff member but for a fraction of the cost.

With the dangers of computer networks going down, due to hackers, ransom ware or viruses it is essential to have network monitoring in place. You may have heard the horror stories of businesses having to shut their doors because their system went down and they could not process a sale or they lost valuable documentation. This is why we strive to help businesses like yours.

Here at CNAE we are tirelessly working in the backend of your system keeping everything up to date and protecting you from the worst that could happen. You will stay ahead of outages, as your system will always be kept at optimum running capacity so you can work faster, not harder!

We can also track what all your staff are doing so you know exactly what is happening in your business, where time is being spent and if we find anything malicious in your system we notify you right away, and resolve the issue as quickly as we can.

So if you want to keep your business safe and your files protected while maximising your business productivity, talk to CNAE today about the benefits of using computer network monitoring.  We can help you set up your computer network and maintain it with ease. Just call our team at CNAE for computer network services on 07 5436 9777.

ABOUT US

Computer Networks at Ease, or CNAE for short, is a professional IT services business based on the Sunshine Coast.

With services that range from IT service and support through to customised software development, and even broadband delivery to areas with poor infrastructure. CNAE is driven by a desire to provide clients with one of the only genuine one-stop IT companies anywhere.

CONTACT
  • 2/36 Premier Circuit, Warana, QLD, 4575 Australia
  • 1800 788 700
  • admin@cnae.com.au
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