Brendan Cassidy is the General Manager at PlastaMasta Sunshine Coast, a supplier of plasterboard and other building materials in south east Queensland.
Brendan knew that the despatch process at the Maroochydore site could be improved. Despite his skilled and dedicated team, time was being lost:
- Office and warehouse services weren’t communicating effectively and opportunities were being missed.
- The system was dependent on one person deciding the day’s delivery schedule, whereas Brendan wanted that knowledge to be communicated to all his staff.
- Delivery runs were not as efficient as they could be and customers were not being informed of when to expect their deliveries. In addition, sales staff were not aware of available capacity.